Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all online appointment bookings made through the LG Deepam Hospital website.

1. Appointment Cancellation by Patient
   • Cancellations made before 4 hours of the appointment time will receive a 100% refund.
   • Cancellations made within 4 hours of the appointment time are not eligible for a refund.
2. Hospital/Doctor Cancellation
   • If the hospital cancels an appointment due to an emergency or unavailability, a full refund will be issued.
   • Alternatively, the appointment may be rescheduled based on patient preference.
3. Refund Processing
   • Refunds will be processed through Razorpay only.
   • Refund amounts may take 5–7 business days to reflect in your bank account.
4. Non-Refundable Services
   • Consultation fees once the service is completed.
   • Missed appointments (no-show).
5. Transaction Failures
   • If money is deducted but the appointment is not confirmed, the refund will be initiated automatically through Razorpay.